||Frequently Asked Questions
Do you have a minimum dollar order?
No! Items only need to be ordered in their sellable units such as one bundle or one case.
Can I add my purchase order number to my order?
Yes. At checkout you have an option of adding your purchase order number to your order.
What are my payment options?
We accept payment via Visa, and MasterCard.
How will my order ship?
Your order will ship in the most economical way available based upon what you have purchased and your location.
When will my order ship?
In-stock orders placed before 5 p.m. ship same day!
Are my purchases subject to sales tax?
Applicable taxes will be charged on your full purchase unless we have a tax certificate on file. If you have a tax form on file with us you will not be charged tax on any of your purchases unless at checkout you change the tax status of the item to yes.
Can I return products?
Yes. Items must be in full units and packed in their original packaging in resalable condition. No partial units may be returned for credit. Please contact us for return instructions.
Is your website secure?
Yes! Order in confidence! We use Veri-Sign 128 bit encryption security and also subscribe to McAfee Secure. To maintain security to your account, never share your password with anyone and make sure to log out of our site and close browser on shared terminals.
PO Box 187
North Aurora, IL 60542
Toll Free: 877-470-4842
Customer Service Hours: Monday thru Friday 8:00 a.m. to 4:30 p.m. CST
For custom sizes and items, please visit: www.preferpack.com